People & Lifestyle
All you need to know about online deliveries, return policies and refunds in Ghana

Over the past decade, Ghanaians have seen a massive shift in their shopping behaviours and patterns. With improvements in technology coupled with the impact of the internet, shopping today is not the same as it was some 10 years ago. E-commerce has taken a greater proportion of shopping these days and although it hasn’t completely replaced traditional shopping, the cost & time saving, convenience and safety of shopping online has won over more and more customers.
Today, nearly every Ghanaian adult buys their essential needs online. From large electronic appliances to groceries and other day-to-day needs, nearly almost everything can be found online. The great benefits of online shopping make it quite easy to overlook some of the shortcomings and challenges. The biggest of all these shortcomings are associated with returns and refunds.
What was ordered versus what eventually got delivered has been a challenge that usually deters many Ghanaians from shopping online. After the items have been delivered, what if the size is different? What if I don’t like what got delivered? What if it got to me broken? What if I want to return it? How do I do it? How do I get a refund? These and many more are the questions on the lips of many online customers. Jumia, Africa’s leading e-commerce platform explains how refunds and returns work and all you need to know about them.
RETURNS:
Sometimes, just sometimes you imagined an item will be one thing only for you to receive the item and it’s the opposite. Size, colour, shape, design and all the other specifications are always stated on the website or app where you place the order. It is advised that you go through them carefully to be very sure before you place the order to avoid any uncomfortable situations. However, if the item you ordered is genuinely not what was delivered and you need to file for a return, here is how to do it.
Log in and go to ORDERS. Then click on the order of the item(s) you wish to return
Select the number of items you wish to return, the reason for the return and input more details to help the company identify the issue with the product
Select your preferred refund method (Usually the same method through which you paid)
Choose your ideal return process: You can either return the item yourself to one of the eligible drop-off stations or contact the delivery agent that delivered your item to pick it up.
Check your information and submit your return request.
Sometimes, your refund is not processed or you find it difficult to return your item because you flouted some of the basic rules. To avoid future incidents like this, here are a few things to note about returning your online order.
You have up to 15 days for eligible items to make a return request after your order has been delivered. After 15days, you cannot return that item unless advertised otherwise through promos and campaigns.
Place the item(s) in their original packaging with all accessories, including any tags, labels or freebies.
Once your returned item is received, it will be inspected and your refund will be processed within 10 business days depending on your selected refund payment option.
REMEMBER! Not all online orders can be returned.
If your item was ordered from the following categories, it cannot be returned:
Underwears
Health and beauty
IP or TV subscriptions
Food and supermarket
Aside from these, there are some general pre-requisites for returning an online order.
1. The product and its package should be in a good state (not broken or spotted)
2. The product state should match your return reason. Your reason should be genuine and correspond with the return specifications which can be found on the website.
3. The preferred refund method and additional details must be provided along with the request.
4. Every returned order is checked by a team to ensure it meets all the requirements.
5. Call / Chat with any of the customer service representatives if anything else is not clear. All contact details are on the website and mobile app.
REFUNDS:
One crucial component of online shopping and e-commerce is TRUST. This conversation gets critical often when money is involved. Customers are often very concerned when they return their items and are waiting for their refunds. However, not all returned items can be refunded and there are certain requirements to ensure a successful refund.
In the event that your return reason is verified and approved, customers are refunded as per their preferred refund method selected during the return process. This can be between 48hours of request or up to 10 working days after the request is processed. It may also be longer depending on the payment option selected by the customer. On the other hand, when the return is not approved, there is no refund and the item will be turned back to the customer.
If your return is rejected, JUMIA will contact you and provide you with the rejection reason along with the item’s return shipment status. For the promo items note that you’ll always be reimbursed for what you paid only. ie: If you ordered a promo product at GH¢200 while its original price was GH¢400, you’ll be reimbursed the GH¢200 you paid.
In order to grant a higher level of transactions security, opening packages on the spot before payment is not authorized anymore. However, customers have the possibility to return their items in case they find any unexpected issue with them (for example in the unlikely case that it was the wrong item). If there is a problem, please follow the Return Policy and you will be supported.
People & Lifestyle
Stegue drops a new infectious single “Gimme Dat”

Ghanaian musician Emmanuel Owusu Boadi known in the show bizz space as Stegue drops a new infectious single “Gimme Dat”
This single is said to be his first single of the year “Gimme Dat”.This single is infectious and melodious with a complimentary instruments produced by fayasyd .
Stream “Gimme Dat”
People & Lifestyle
The NPP needs credibility and competence to break the 8 in next election 2024 – The People’s Choice Campaign

The People’s Choice Campaign hosted its first Town Hall Meeting at the MJ Grand Hotel in Accra on March 23, 2023. (more…)
People & Lifestyle
Adwumapa unveils new service office in Accra

People & Lifestyle
Integrating a USDT Payment System into Your Business

As a business owner, staying ahead of the curve and leveraging new technologies can be essential to success. One technology that is growing in popularity with businesses worldwide is cryptocurrency payments via USDT payment gateways – these systems offer many unique benefits compared to more traditional methods. Since Bitcoin is the most famous and widespread cryptocurrency, we will focus on how to accept USDT payments.
In this article we will look at how your enterprise could benefit from accepting USDT payments through Bitcoin or other cryptocurrencies by discussing some key advantages as well as outlining steps for setting up such a system.
USDT payment method has revolutionized the digital currency industry with its low transaction fees, fast processing times and strong security measures. Creating a USDT payment system for your website or online business utilizing USDT can be done easily through secure methods. Let’s explore the options available to you in more detail!
Reasons to Accept USDT Payment Gateways
A recent HSB study revealed that a significant portion of businesses have embraced the use of cryptocurrencies such as USDT, leading to an increase in crypto-based payments. With many advantages available for those who go down this path, it is clear why more companies are taking part. Here we will explore several reasons your business should join them and benefit from this exciting new frontier.
Reasons to start Accepting USDT Payments:
- High Security: Utilizing USDT will help protect your business from fraud and cybercrime due to its advanced encryption technology which makes it nearly impossible for anyone to intercept private information or steal funds.
- Low Fees: Unlike with traditional payment methods, you can save money when dealing with digital currencies as there are no processing fees or foreign exchange costs. This can help you save money and increase your profits.
- Increased Reach: With USDT payments system, you can open up new markets to your business since it is a global currency which can be used in different countries without any issue. This will give you access to more customers, thus increasing sales and revenue.
- Increased Transparency: All transactions are recorded on the blockchain and accessible to anyone who has access to it. This provides a high level of transparency, allowing you to track payments with ease and quickly resolve any disputes if needed.
- Reduced Risk of Fraud: Since all transactions are recorded on the blockchain, it is impossible for anyone to tamper with the data or make any false transfers. This reduces the risk of fraud and allows you to provide a higher level of security for your customers.
- Quicker Transactions: USDT payment providers are much faster than other traditional payment methods. This means that your customers can receive their payments quickly and easily, thus leading to increased customer satisfaction and loyalty.
- Lower Transaction Fees: Traditional payment methods usually come with high transaction fees, but USDT payments are much cheaper. This also helps in making your business more profitable and attractive to customers.
- Easy to Use: Utilizing the blockchain for USDT payments is simple and easy to do. All you need to do is create a wallet for your customers and then allow them to transfer their USDT to it. This eliminates the need for paper money or bank transfers, thus making transactions even simpler.
- Increased Security: By utilizing the blockchain, you can ensure that all transactions are secure and safe from any malicious actors or hackers. The decentralized nature of the technology also ensures that all users are able to keep their funds safe and secure without any central authority involved.
- Faster Transaction Times: Compared to traditional payment methods, USDT transactions happen almost instantly due to the speed of the blockchain technology. This allows businesses to offer faster payments and better customer service, thus improving overall customer satisfaction.
- Global Access: With USDT, anyone in the world can access their funds and make payments without having to worry about exchange rates or other financial restrictions. This provides users with a more accessible way of transferring money across borders and exchanging currencies at any given time.
- Reduced Costs: Since transactions are processed directly on the blockchain, there is no need for intermediaries such as banks or other payment processors. This eliminates the extra processing fees associated with traditional transactions and allows users to pay less for their payments.
If your business is seeking to reach its maximum potential, accepting USDT payment methods may be the perfect solution. With mainstream implementation on the rise, these methods offer numerous advantages over traditional payment options that cannot go overlooked.
Taking advantage of this technology can expand and elevate how you do business – so where better to start than now?
So What is USDT Payment?
USDT (also known as Tether) is a stablecoin cryptocurrency designed to peg its market value to the US Dollar. This means that each USDT coin should be worth $1 USD, making it an ideal form of payment for businesses and customers alike. Unlike other cryptocurrencies, USDT has no volatility and provides reliable transaction fees with low spread costs. This allows businesses to secure and accept payments with USDT in a much more cost-effective way than traditional methods. With its high liquidity, USDT can also goods or services quickly and efficiently, making it an ideal payment option for businesses looking to expand their customer base.
In conclusion, taking payments in USDT is a great way to maximize cost-effectiveness and flexibility when making financial transactions. USDT offers low fees, high liquidity, and stable market value – giving businesses an opportunity to accept payments with confidence while minimizing risk.
Bottom line
USDT payments providers benefits that can appeal to businesses of any size. Customers gain easy access, fees are reduced and reputations improve with trust-worthy methods. Even so, risks must be kept in mind for legitimate prevention – setting up security measures whilst staying alert about the latest news will give you a balanced approach between risk reduction and gaining advantages from using USTD payment systems.
People & Lifestyle
Crypto Security 101: Safeguarding Your Funds on Digital Exchanges

The crypto exchange market is booming, and the promise of lucrative investment returns comes with it. As more individuals invest in digital currencies, ensuring their investments are secure from unforeseen risks or malicious actors is critical.
To avoid the loss of funds, it is crucial to take appropriate security measures and understand the best practices for managing risks when trading cryptocurrencies.
This blog post will examine some essential aspects of safeguarding your assets while trading on cryptocurrency exchanges, including security standards, risk management, and best practices for protecting your portfolio. Keep reading to learn how to keep your investments secure.
Why Increased Vigilance is Critical When Trading?
The rise in popularity of cryptocurrency exchanges has brought with it a heightened risk of cybercrime. Due to the absence of regulations and inadequate monitoring, these exchanges have become prime targets for malicious actors. Consequently, traders and investors must safeguard their assets while using these platforms.
One of the primary risks when trading on a crypto exchange is the possibility of hacking and phishing attempts. Hackers can use malicious software to access user accounts and steal payments, while phishing techniques trick users into disclosing their login credentials.
Another risk is theft or fraud. Exchange owners can manipulate prices and charges, resulting in significant financial losses for unsuspecting traders.
Additionally, some exchanges have been associated with pump-and-dump scams, in which the exchange’s owners artificially inflate a cryptocurrency’s price before selling it off at a higher rate.
Bogus exchanges and investment opportunities are also prevalent scams. These frauds may involve convincing individuals to deposit money into a “trading account” or other investment, which then disappears without any returns.
Finally, exchange failure is a possibility that traders and investors should keep in mind. Inadequate management or liquidity could result in users losing all of their funds invested in the exchange’s activities, which was easily demonstrated by FTX’s collapse.
All these make the importance of regulation more apparent. With no or limited regulation, it gets challenging for authorities to prosecute those criminals who commit these frauds.
Therefore, traders and investors must remain vigilant and conduct extensive research before selecting a crypto exchange to avoid potential risks.
Important Security Measures for Crypto Exchanges
Exchanges for cryptocurrencies need to have strict safety measures in place to safeguard their customers’ funds. These measures typically include Two Factor Authentication (2FA), cold storage of user funds, and Multi-Signature wallets.
With Two-Factor Authentication, users must provide a combination of two different forms of identification before being granted access to a resource. This could be as simple as entering a personal identification number (PIN) or as involved as providing biometric data such as fingerprints or a facial scan. This drastically decreases the likelihood of theft or another unwanted intrusion.
The term “cold storage” is used to describe the offline storage of cryptocurrencies away from the reach of hackers and other potential risks. Customers can put their cryptocurrency reserves into “cold storage” to prevent theft.
To further protect your money, a multi-signature wallet is an excellent option. In this setup, several private keys are needed to access the wallet and authorize transactions. This creates yet additional barrier between your account and any potential hackers.
When choosing a cryptocurrency exchange, it is crucial to consider its security measures. By doing so, you can better protect your money during trading.
Risk Management in Cryptocurrency Trading
Cryptocurrency trading is an exciting yet risky activity that requires a cautious approach. Traders and investors must always be conscious of the inherent dangers associated with this market.
Diversifying your portfolio is one of the most crucial aspects of managing risk. By spreading your investments across various digital assets, you can minimize the risk of losing all your funds if one asset underperforms. Additionally, never invest more than you can comfortably lose, as cryptocurrency prices are highly volatile.
Choosing a suitable exchange is another essential factor when managing risk in cryptocurrency trading. Always conduct thorough research before selecting an exchange to ensure it is secure and reliable. It is also vital to withdraw your funds from the exchange when you are not actively trading them. Leaving your funds on the digital exchange exposes them to security risks such as hacks and fraud.
Furthermore, some exchanges may not be trustworthy and could shut down unexpectedly, leading to the loss of your funds. By withdrawing your funds and keeping them in a secure wallet, you can maintain control over them and reduce your risk exposure.
Keeping an eye on the market and staying up-to-date with new trends is critical when trading cryptocurrencies. Understanding the risks associated with this market can help you make informed decisions about acquiring and selling digital assets. This knowledge can also enable you to protect yourself from losses and reduce the risk of falling victim to scams and fraud.
Regularly monitoring your account activity is another crucial aspect of managing risk when trading cryptocurrencies. By keeping track of your account activity, you can spot any suspicious behavior, such as unauthorized access or sudden large withdrawals or deposits.
This will allow you to take appropriate action to mitigate potential threats promptly. Regularly reviewing your account activity can also help ensure your funds remain safe and secure while trading cryptocurrencies.
Managing risk is an essential aspect of cryptocurrency trading that requires a cautious and informed approach. By implementing these strategies, you can reduce your exposure to risks and protect your investments.
The Bottom Line
To sum up, trading cryptocurrencies can be lucrative, but it is essential to exercise caution to avoid certain dangers. With the proper protections in place and a firm grasp of market dynamics, you may confidently navigate the crypto world and make lucrative transactions. Follow the above recommendations, and protect yourself from fraud, scams, and other potentially harmful actions.
People & Lifestyle
Unlock Your Brokerage’s Potential with Forex CRM

Are you trying to find methods to improve and streamline the way your organization operates? Do you wish there were a simpler method to handle client contacts, track prospects, and boost sales? If your company is concerned about these challenges, Forex CRM can be the ideal answer. Customer relationship management (CRM) software called Forex CRM was created specifically with forex brokerages in mind. In this post, we’ll discuss how a Forex CRM might help your business by utilizing cutting-edge analytics and automated trading accounts. Take a closer look at the reasons a broker CRM system should be included in your entire strategy plan.
What is Forex CRM and Why is It Crucial for Businesses?
In order to help Forex brokerages manage their business operations more effectively, there is specialist customer relationship management software called Forex CRM. It offers solutions for lead creation, marketing campaigns, client communication, and client onboarding automation. To track the performance of your company in real time, it also provides strong analytics. By utilizing these functions, CRMs may boost productivity and earnings while cutting expenses related to labor-intensive manual procedures like order processing and customer assistance.
What Operational Efficiencies Can Forex CRM Provide?
Brokerage CRM benefits companies by offering them insightful data on consumer behavior that can be utilized to create winning plans for attracting new clients and keeping hold of current ones. Moreover, CRM enables businesses to better understand the needs and preferences of their customers, enabling them to offer more specialized service. CRM further gives firms a thorough perspective of client data, enabling them to examine consumer patterns and behaviors across several channels. As a result, focused campaigns may be developed, which have a better chance of increasing conversion rates.
By examining data from various nations or areas to discover where their goods are most successful, firms may also access new markets by using Forex software. Businesses may create more successful strategies for focusing on specific audiences in various geographic places when they have access to real-time data about consumer trends and preferences. This increases their chances of success by enabling them to better serve clients in those new areas.
Last but not least, CRM provides automated tools like lead management and reporting capabilities that streamline operations and boost effectiveness. For organizations trying to optimize the effectiveness of their marketing initiatives and raise consumer engagement, Forex CRM is a priceless tool.
The Upsides of a FX CRM
Businesses may benefit from using an FX CRM in a number of ways, including:
- Better customer experience – CRM offers an integrated and thorough picture of customer data, allowing organizations to better comprehend the demands and preferences of their consumers. This guarantees that they can offer the proper solutions that are targeted to those particular requirements.
- More effectiveness – Automation elements that assist simplify procedures and lessen manual burdens include lead management and reporting capabilities.
- More effective marketing tactics – CRM enables firms to create more focused campaigns that are likely to result in greater conversion rates by offering helpful insights into consumer behavior.
- Businesses can make better judgments based on actual outcomes if they have access to real-time data.
In the end, Forex CRM is a crucial tool for any organization looking to maximize its marketing initiatives and raise client engagement. CRM may help businesses increase productivity and profitability while lowering expenses related to manual operations because of its robust analytics and automated features. Businesses may guarantee higher conversion rates and more customer happiness by comprehending consumer behavior and offering customized solutions. For any company hoping to thrive in the cutthroat Forex market, CRM is a need.
Making a Good Forex CRM System Work
Setting up dependable software for Forex requires investing the time and effort necessary. Creating a Forex CRM requires, among other things, the following:
- Identifying the objectives – Prioritize the precise objectives you hope to accomplish with your CRM approach. You may use this to decide which features best meet your needs.
- Choose the proper technology – Your Forex CRM system’s success depends on your choice of technology. Verify that the program has all the functionality you want and is appropriate for any integration with third-party systems.
- Connecting with current systems – Your Forex CRM has to be connected with other systems, such as order processing, accounting, and customer care. Your data will be linked and current as a result of this.
- Creating the workflow – Creating the workflow for your CRM system might assist to restructure procedures and boost efficiency. Make sure that each stage in the process is simple to grasp and automated, if at all possible.
- User training – It is essential to make sure that everyone utilizing the Forex CRM system is aware of how it operates. To make sure people are aware with all of its functions, hold training sessions often.
- Monitoring performance – After your CRM system is operational, it is crucial to routinely check on how it is doing. Analyze your CRM data to identify areas for improvement or potential future development.
- Assessing outcomes – Monitoring the outcomes of your Forex CRM deployment will help you identify the areas that are succeeding and those that want development. This will make it easier for you to change your plan as needed to make it effective.
After your CRM system is installed, you may begin enjoying the advantages, like enhanced customer service, higher productivity, and more accurate understanding of consumer behavior. You may advance your Forex trading firm by using the proper equipment and procedures.
Final Claiming
Any company that wants to thrive in the cutthroat forex market must have a broker CRM system. Processes are made more efficient, and organizations get greater understanding of client behavior, which results in more focused advertising and higher conversion rates. Even though it needs careful preparation and execution, setting up a good CRM system may be worthwhile. With the appropriate system in place, you can take advantage of endless possibilities to increase productivity and profitability while minimizing human labor. With the aid of Forex CRM, your company may benefit from modern technology and keep a step ahead of the competition.
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