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Emirates to resume flights to Johannesburg, Cape Town, Durban, Harare and Mauritius, boosting global network to 92 destinations

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Emirates has announced it will resume flights to Johannesburg (1 October), Cape Town (1 October), Durban (4 October) in South Africa; Harare in Zimbabwe (1 October); and Mauritius (3 October). The addition of the five points will expand the Emirates’ global network to 92 destinations, as the airline gradually resumes its operations while prioritising the safety of its customers, crew and the communities it serves around the world. Emirates’ African network will also now extend to 19 cities.

Customers flying in and out of Emirates’ three South African gateways can safely travel to Dubai and to an array of onwards connections in Europe, the Far East, Middle East, West Asia and Australasia. Flight schedules for Emirates’ South African destinations will be available on emirates.com later this week.

Emirates will operate to Harare with two weekly flights linked to its Lusaka service. The linked services will connect Zambia and Zimbabwe to key destinations across Europe, the Far East, the Americas, Australasia and West Asia with one convenient stop in Dubai.

Flights from Dubai to Mauritius will initially operate once a week on Saturdays, supporting the Mauritian government’s repatriation efforts to bring its citizens home, and enabling the recovery of the country’s tourism industry by safely connecting leisure travellers from Europe, the Far East and the Middle East to the popular Indian Ocean island destination.

Tickets can be booked on emirates.com, the Emirates App, Emirates sales offices, via travel agents as well as online travel agents.

Customers can stop over or travel to Dubai as the city has re-opened for international business and leisure visitors. Ensuring the safety of travellers, visitors, and the community, COVID-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.

Destination Dubai: From sun-soaked beaches and heritage activities to world class hospitality and leisure facilities, Dubai is one of the most popular global destinations. In 2019, the city welcomed 16.7 million visitors and hosted over hundreds of global meetings and exhibitions, as well as sports and entertainment events. Dubai was one of the world’s first cities to obtain Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.

Flexibility and assurance: Emirates’ booking policies offer customers flexibility and confidence to plan their travel. Customers who purchase an Emirates ticket by 30 September 2020 for travel on or before 30 March 2021, can enjoy generous rebooking terms and options, if they have to change their travel plans due to unexpected flight or travel restrictions relating to COVID-19, or when they book a Flex or Flex plus fare. More information here

COVID-19 PCR testing: Emirates customers who require a COVID-19 PCR test certificate prior to departure from Dubai, can avail of special rates at the American Hospital and their satellite clinics across Dubai by simply presenting their ticket or boarding pass. Home or office testing is also available, with results in 48 hours. More information on www.emirates.com/flytoDubai

Free, global cover for COVID-19 related costs: Customers can now travel with confidence, as Emirates has committed to cover COVID-19 related medical expenses, free of cost, should they be diagnosed with COVID-19 during their travel while they are away from home. This cover is immediately effective for customers flying on Emirates until 31 December 2020, and is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination. For more details: www.emirates.com/COVID19assistance.

Health and safety: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit: www.emirates.com/yoursafety.

Tourist entry requirements: For more information on entry requirements for international visitors to Dubai visit: www.emirates.com/flytoDubai.

Dubai residents can check the latest travel requirements at: www.emirates.com/returntoDubai.

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Jameson Widens The Circle With Jameson Connects GH 2023: A Celebration of Freedom and Creativity

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Jameson Connects Gh is back and this year’s edition promises to be better elevated and more connected. (more…)

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Guest Blog: Is religion becoming Ghana’s new parliament?

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When religion begins to influence policies that affect every single person, then there is a problem. Religious beliefs are private and personal, but laws are not,” says Alex Kofi Donkor. (more…)

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MTN Ghana Reviews Tariffs Upward

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NOEL KOJO GANSON CHIEF COMMERCIAL OFFICER MTN

Scancom PLC (MTN Ghana) has announced an upward review of the tariffs of its products and services effective February 07, 2023.

The review is as result of two changes. Firstly, the implementation of the 2.5% statutory adjustment of VAT from 12.5% to 15% across all services. This will impact both Prepaid and Post-paid customers. Secondly, MTN Ghana is proceeding with a 15% average upward review of its mobile data tariffs which was originally announced in November 2022 and was subsequently put on hold. The increase in mobile data tariffs will impact both Pay Monthly and Pay-As-You-Go users. The review in mobile data bundle offers cover products available on the short codes 138 & 170, as well as on purchases through Electronic Voucher Distribution (EVD), MTN Pulse, and Data Zone except for XtraTime.  The data tariff increases do not apply to Fiber Broadband and Fixed Wireless Access (4G Router / Turbonet) customers.

With this review, voice users will receive less airtime due to the VAT implementation, and mobile data customers will receive less data bundle allocations for the same price purchased before the tariff increase was made.

The Chief Commercial Officer for MTN, Mr. Noel Kojo-Ganson, explained the impact by giving an example of how the new pricing will work. He said, following the review, a three cedis airtime purchase before the VAT increase, which previously gave customers 24.4 minutes will now give customers 23.9 minutes, whilst a three cedis data bundle which previously gave customers 471 MBs will now give customers 401 MBs.

Explaining the reason for the upward review of the Data Bundle prices, Mr. Noel Kojo-Ganson said the review was necessitated by the recent economic shifts leading to increasing cost of operations largely due to continuous increase in inflation. “These economic shifts have impacted us directly and for us to ensure we have the right balance for sustaining growth and investments into the network, we have had to consider price increases in various segments of our business.”

Mr. Kojo-Ganson added, “MTN recognises that we are in very tough times and would like to assure our customers that we will continue to offer them the convenience and flexibility in the purchase of data bundles at their desired price points via the MTN Flexi and Non-Expiry Bundles. Also, customers will continue to enjoy the 50% bonus incentive on mobile data purchases via MyMTN App & MoMo (valid for 7 days) for 4G customers”.

MTN remains committed to investing USD1 Billion by 2025 to continue its network expansion and improve the network experience for customers. In line with our Ambition 2025 strategy, our purpose is to lead digital solutions for Africa’s progress.

For more information on the revised prices for the data bundle offers, visit www.mtn.com.gh.

 

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Lamar Berko, jeweller to Floyd Mayweather, Wizkid, Beenie Man, Andy Cole and more VIP clients

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Floyd Mayweather, Joey Essex and Stefflon Don may not be three celebrities you would expect have much in common, but they’re just some of the big names whe jeweller Lamar Berko counts as his VIP clients.

With his company LB Jewellers, Lamar is dominating the celebrity jewellery scene,counting a slew of stars as fans as he’s able to tailor to their individual style and needs.

The industry is a competitive one, with thousands of young jewellers doing all they can to become a well-known and respected name amongst a sea of rivals.

Yet at the age of 29, Lamar has managed to become one of the best known jewellers in the UK due to his work with high profile clients and his quality pieces.

Born from humble roots in South West London, Lamar used his interest in the business world and constant innovation to make a name for himself, starting out by buying and selling top-quality watches before branching out into a range of jewellery.

He credits his perseverance and self belief with making a success of LB Jewellers, saying: ‘With the right mindset you can accomplish anything.

‘You can’t win today’s game off yesterday’s points. Always strive to do better than your last result and stay relevant. The world is forever evolving!’ – Lamar Berko

Using this plan he saw the importance of celebrity partnerships in the social media era, working with a number of top social and sports personalities who quickly became his beloved customers.

Among his VIP clients are the likes of Russ Millions, 6 Kenza, Wizkid, Beenie Man, DJ Spinall, Eva Apio and Danny Rose. Yet Lamar ensures all of his clients get the VIP treatment, equally valuing every customer and ensuring they will be satisfied with his high-quality products.

Among his VIP clients are the likes of Russ Millions, 6 Kenza, Wizkid, Beenie Man, DJ Spinall, Eva Apio and Andy Cole.

Yet Lamar ensures all of his clients get the VIP treatment, equally valuing every customer and ensuring they will be satisfied with his high-quality products.

Lamar encourages others to learn from every challenge and turn it into an opportunity, pushing his followers to keep pursuing their dreams even if the start seems tough.

He uses his experience to help others and often mentors young entrepreneurs to help them succeed.

Through LB Jewellers, he has helped create jobs in Ghana, Nigeria, and South Africa and encouraged other aspiring businesspeople to keep at it.

Lamar’s mission is to help more promising young businesspeople break into the industry and uses his platform to help others overcome adversity.

Having experienced success with his own business, Lamar wants to help others achieve their goal and has set his sights on the youth market to expand his business.

Culled from DailyMail

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ARTSPLIT Introduces MUSICSPLIT, Announces Auction of Upcoming Extended Play by Top Nigerian Music Artiste, King Perryy

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ARTSPLIT, the pioneering alternative investment platform has launched MusicSplit, its latest offering that allows for investment in music projects. Its maiden online auction features Continental Playlist of top Nigerian Music Star, King Perryy and kicks off on the app from 24 January to 10 February 2023.

MusicSplit allows music lovers own fractions of any trending Afrobeat music and earn monthly royalties to their ARTSPLIT wallet. Users on ARTSPLIT now have access to previously unavailable royalty assets when you buy splits and invest in your favorite Artistes’ upcoming projects. It’s a win for all; your favourites gets the required funding to create great music for your enjoyment and you earn passive income and high-yielding returns from the projects streaming revenues.

Read Also: ARTSPLIT launches platform in Ghana with auction and exhibition by artists Ablade Glover, Kofi Agorsor and Isshaq Ismail

In a statement, ARTSPLIT’s executive director for technology and communications, Onyinye Anyaegbu, said. “Our goal has always been to provide a platform that democratises access to investment in African art and artistes through co-ownership and technology while elevating their global standing. Too often, ideas are not appropriately valued, such as music. With MusicSplit, creators can offer a percentage of their upcoming projects for users to invest in and directly fund it. Users on the ARTSPLIT app benefit from access to a high-yielding asset class while artists benefit from debt-free funding while maintaining artistic freedom. As a result, we have moved closer to our goal of providing alternative investments opportunities for everyone.”

King Perryy stands out as one of the country’s most distinctive and ambitious young acts. The creator of what he calls the “Continental Sound,” the former seminary student and would-be Catholic priest fuses the melodies and rhythms of today’s Afrobeats with pan-African influences and reggae/dancehall to create deeply resonant songs that transcend cultures and borders. With a run of successful singles (“Man on Duty,” “Work ‘N’ Grind”) to his credit and over 70 million streams on digital platforms, he released his debut album, Citizen of the World, in 2021.

This Auction comes shortly after a tripartite agreement between ARTSPLIT and music service companies M.A.D Solutions and ENGAGE to enable fans invest in the success of their favourite musicians.

MUSICSPLIT involves taking the estimated value of a music project (Eps, LPs, and Albums) and dividing it into 100,000 units (or Splits) to allow users and music lovers to finance it and profit from their investments. By presenting MUSICSPLIT, ARTSPLIT intends to further elevate African music worldwide while ensuring artistes freedom with alternative investment options.

To find out more about MusicSplit on ARTSPLIT, please visit www.artsplit.com/MusicSplit or contact info@artsplit.com

You can also reach the ARTSPLIT team on call or WhatsApp at +234(0)9088962169 or follow @artsplitofficial on Twitter, Instagram, and Facebook to keep up to date. Also follow King Perryy @kingperryy on Twitter, Instagram, and Facebook.

The ARTSPLIT app can be downloaded on App Store and Google Play Store. Start investing today in Afrobeat for great returns.

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How to Leverage Employee Experience to Drive Customer Experience Outcomes?

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Employee experience is a key factor in determining customer experience outcomes. For companies to achieve optimal customer experience, they need to invest in their employees first. This can be done through employee motivation management or even an entire employee engagement software and other initiatives that create a positive work environment for employees. In this article, we will discuss how to leverage employee experience to drive customer experience outcomes. 

Happy Employees Create Happy Customers

The idea behind this phrase is that employees who are satisfied at work are more likely to provide better customer service. When employees are happy, they are more motivated, productive, and engaged, which creates a better customer experience. When customers have a positive experience, they are more likely to return, and this, in turn, leads to increased customer loyalty and revenue. In short, when employees are happy, they tend to create an environment that encourages customers to come back and make repeat purchases. 

 

Employee experience is about creating a positive work environment for employees. Companies should invest in creating a workplace culture that is engaging, supportive, and rewarding. This can be done by creating a clear job structure and career progression, offering competitive salaries and benefits, and providing training and development opportunities. Companies should also provide their employees with the necessary tools, resources, and support to be successful. 

5 Ways to Improve Customer Experience through Employee Experience 

  1. Encourage a Positive Workplace Culture: Creating a positive work environment is key to providing employees with a great experience. This can include fostering an atmosphere of respect, open communication, and mutual trust. Employees who feel valued and appreciated are more likely to go the extra mile for customers. 

 

  1. Offer Career Development Opportunities: Investing in employees’ career growth, such as through training and development programmes, can give them the skills and confidence to better serve customers. 

 

  1. Reward Employees for Good Performance: Rewarding employees for a job well done can help to create a culture of recognition and appreciation. This can help to boost morale and motivate employees to maintain high standards of customer service. 

 

  1. Support Employees’ Health and Well-being: Creating a healthy and safe work environment, providing access to mental health resources and offering flexible working arrangements can help to improve employee well-being. This can lead to a more engaged and productive workforce. 

 

  1. Listen to Employees’ Feedback: Gathering employee feedback is essential for understanding their needs and the issues they are facing. Listening to employees’ ideas and suggestions can help to identify areas where customer experience can be improved.

How Can Employee Motivation Management Help?

Employee motivation management is an essential component of employee experience. It involves creating an environment that encourages employees to work hard and achieve their goals. This can be done through incentives, recognition, and other employee engagement initiatives. Companies should also ensure that their rewards and recognition programmes are tailored to the needs of their employees. 

 

Nowadays, leading companies use employee engagement software to measure and track employee motivation. Such software can provide valuable insights into how employees are feeling at different stages of their employee lifecycle and what they need to be successful. Companies should use this data to create meaningful employee engagement initiatives that can help to boost employee motivation, performance, and a customer-oriented mindset.

Conclusion 

Employee experience is key when you want to see positive customer experience outcomes. Companies should invest in employee motivation management and ideally use advanced employee engagement software to create a positive work environment for their employees and measure their engagement. This can help drive improvement in customer experience by increasing employee motivation and performance.

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