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INTERVIEW: Emirates Country Manager, Cathrine Wesley on recovering from COVID-19 shocks and more



Ameyaw Debrah talks to Emirates Country Manager, Cathrine Wesley about the impact of COVID-19 on travels and operations.


What are some of the measures Emirates is taking to make traveling smooth for passengers in these uncertain times of Covid 19



In these “uncertain times”, as you describe them, Emirates is certain about one thing: we must prioritize the health and safety of our passengers. From the outset of the pandemic, we took numerous measures to protect our customers and crew given the evolving nature of this virus. Our modern aircraft use HEPA filters, which remove 99.97% of viruses, germs, and allergens. Other innovative safety measures, including biometric journeys and contactless technology, enable customers to check in with their phones, reducing contact and ensuring a safer airport journey.


We’re also the first airline to enable our customers to utilise the IATA Travel Pass, which can now be used across 50 airports served by Emirates. We’re also working hard to deliver more assurances to travelers through extending our Covid-19 medical cover which they automatically qualify for once they purchase their tickets, flexible booking policies, as well as supporting our loyal frequent flyers by extending their tier miles and status.




With recent cancelation of flights by Emirates due to covid 19 what assurances is the airline giving future passengers when it comes to bookings and traveling?  


As we continue to operate through uncertainty and there will continue to be challenges along the way given the nature of this virus. Customers are at the heart of everything we do, and we continue to be steadfastly committed to safely transporting them to Dubai and beyond. Emirates continues to prioritize choice and flexibility for our customers to help them make the most of the changes that come their way.



Ensuring we have the most customer-friendly booking policies has helped build confidence amongst travellers when deciding to fly with us, giving them more control over their travel plans when uncertainty hits. This means empowering them to make stress-free changes through our generous booking policy, easier changes to their bookings, ensuring faster refund processing times, all coupled with our industry-leading Covid insurance cover, and the extension of tier status and Miles for our Skywards members.


Are there any new destinations coming up on Emirates?



At the moment, our priority is to recover our network and capacity, but we’re always on the lookout for destinations that add value to our network. We will continue to assess and carefully analyze the markets in which we operate, their performance and needs, which will show if there are more opportunities for us to further expand our presence there and beyond.

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