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Leading In Unchartered Territory- Patience Akyianu



Patience Akyianu

I joined Hollard Ghana as the very first Chief Executive Officer of the newly formed Group, made up of Hollard Insurance Ghana (formerly Metropolitan Insurance) and Hollard Life Assurance Ghana (newly created in 2018). I felt privileged to be entrusted by Hollard International with the task of bringing to life our purpose of enabling more people to create and secure a better future and ensuring Hollard becomes Ghana’s favorite insurer.

This was a new and exciting chapter in my leadership journey in an industry I knew very little about. Now, just three years on I am proud of the impact and the progress we have made and remain optimistic about the enormous prospects ahead, both for Hollard and the insurance industry in Ghana.

It has been a story of transformation, innovation, and exceptional growth; personally, and for Hollard Ghana. I am blessed to be part of a highly energized team with supportive colleagues and I am grateful for the eagerness with which we embrace and execute new ideas.

There is still a long way to go before we arrive at our desired destination, but I am confident that with God on our side, we will arrive successfully.

The last three years have been an invaluable process of learning, unlearning, and relearning, and from this experience, I share below, 7 lessons to navigate unchartered waters.

  1. Take that leap of faith.

There are times in one’s career when it is wise to take a step of faith and leap into the “dark” guided by your personal vision. Great opportunities sometimes come disguised, and it takes visionary eyes to unveil them. In my case, the idea of resigning as Managing Director of one of the largest banks in Ghana to accept the offer of CEO of a little-known company in a relatively less developed industry, looked absurd at the time. However, I was attracted to this opportunity to lead Hollard Ghana because I had a clear vision of taking the business to market leadership. I saw a great brand, with a great purpose, a great vision, and a great business ethos (We Do Well By Doing Good). Hollard’s purpose and values strongly resonated with mine, presenting an opportunity for professional and personal growth.

In my mind’s eye this remarkable company deserved to be a household name, so I jumped at the opportunity. Armed with research on Hollard and the insurance industry, I was convinced about the prospects, and I allowed my vision for Hollard in Ghana to propel me into the dark. Risky, you might think, but when you are at a point in your career seeking meaning and purpose in your work, change is imminent. Faced with two options – Stay in my role in banking (which made more sense having been in the industry for close to two decades) or take up a fresh challenge in a new terrain – I chose the latter.


When considering a role in unknown territory, remember that the right opportunities don’t always appear when we feel ready to move. This is why you must have faith to leap. Think of it this way, if the move does not work out, you would have learnt and grown through the process.


  1. Forget the Former; Do Not Dwell on The Past.

A few months into my new role at Hollard, I struggled letting go of my experiences and successes in my previous bank CEO role. I made the mistake of comparing the two industries at every turn and became increasingly frustrated with the size of the insurance market, the relatively low profitability characterising the industry and certain internal challenges.


To make matters worse, on the pretext of forgetting the name of my new organization (Hollard Ghana), some people referred to, and introduced me at events as “the Former MD” of my previous organization. As if to say my move had not yet registered.  Realising I was living in the shadows of my previous role, and at risk of disillusionment, I decided to forget the victories and failures from my time in the top job at the bank, to fully embrace this new opportunity. I started insisting on not being referred to as “the Former MD” and gradually people began to address me appropriately as CEO of Hollard Ghana.

This was the turning point for me, as I began to see things with a fresh perspective. I recognized that the approach I used in the past would not necessarily work in this role.  I also set out to intentionally develop new relationships in the insurance industry, and though I’m still not fully immersed, my efforts are already paying off.


I learnt a big lesson – the past can be a distraction! Leaders on a new mission need to forget the past because they can only realise their dreams with a single-minded passion.

One thing I do, forgetting those things which are behind and reaching forward to those things which are ahead, I press toward the goal…” (Philippians 3:12)



  1. Expect Obstacles and Brace Yourself.

Conquering new territories comes with confronting obstacles. I was aware of this reality when I took up the new role in insurance. Of course, I did not expect that starting a life insurance company from scratch in an intensely competitive market was going to be a piece of cake. What I did not quite bargain for, was how much investment in terms of money and time was required to turn things around.


In addition, challenges around systems, processes and people can impede the growth effort. It takes a great deal of courage and determination to keep forging ahead despite some of these daunting setbacks.


It is never easy to start a new business or to turn around an existing one, especially in a difficult operating environment and it has taken sheer grit to come this far. Overcoming my own fears empowered me to lead with courage and a clarity of vision, which is needed to keep the team focused on our long-term goals. Having a long-term orientation helps to build resilience in the face of obstacles. I further learned to celebrate the little wins in anticipation of the bigger victories. This keeps our team energized during challenging times.


Essentially, there is no “promised land” without “giants”. Be strong and courageous and remain focused on your long-term aspirations.


  1. Humility is the Master Key to Overcoming Setbacks.

A key attribute of a great leader is humility. Great leaders realise that leadership is not about them, but about the people they are trying to influence.


According to Ken Blanchard in the One-Minute Manager, “people with humility do not think less of themselves, they just think about themselves less”.

I have personally been transformed by the setbacks and challenges I have been confronted with in my role as CEO of Hollard Ghana. I have had to admit my knowledge gaps and humbly learn new things. I did not know much about insurance when I first joined and had to rely on my colleagues to teach and point me in the right direction for relevant reading materials to improve my understanding. I used to lead a company of about 1,500 employees and could be forgiven for assuming I knew a thing or two about leadership. It took humility to invite feedback and constructive criticism from staff on how things could be better. It takes humility to continue to work cordially with people (whether peers, subordinates, or superiors) when they are strong disagreements.


As Group CEO for Hollard Ghana, I am the Chief Salesperson, in addition to my other leadership responsibilities. This entails being in the “trenches” with the sales team. In a relatively small business such as Hollard, everyone is expected to roll up their sleeves and actively look for business. Humility is not thinking of yourself more highly than you should and doing what needs to be done for the business to succeed.  Humility is also admitting you don’t know everything and asking for help when you need it. Humility means accepting you are sometimes wrong and apologizing. Some relationships are more demanding than others and require more care and skill to navigate successfully. I have resolved some relational challenges at work just by deciding to be humble and not insisting I am right or having my own way.


Do you sometimes feel like you are under siege, whether at work or in social settings? Try being humble and empathetic. I guarantee humility can get you out of most “siege-like” situations.


  1. Patience is the Key to Long-Term Success.

Patience and perseverance are necessary ingredients to achieving long-term success. However, in a bottom-line driven world, this sounds like theory. As Larry Julian puts it in his book, God is my CEO, “Patience and bottom-line pressure are like oil and water, they don’t mix”.

My greatest headache as a newly appointed CEO in an unfamiliar industry was to balance short-term pressure to show results with our long-term aspirations, which required positioning the business for growth by making significant investments in advance.


The pace of execution has been slower than anticipated as it involves external partners who may not be in as much hurry. It has taken time to gain traction for many of our initiatives and productivity lagged for some time before finally meeting expectations in our life insurance business. I have had many difficult conversations along the way, and it has been exhausting to say the least. I am still learning to be patient and it is never an easy conversation to tell shareholders to be patient. However, I am happy to note the little patience we have shown by sticking with the plan, has begun to pay off in spite of delays in seeing the expected results. Now, Hollard is currently at a place where our strategy is working, and Patience is being rewarded.

Patience is bitter, but its fruit is sweet” – Rosseau


  1. Be Your Authentic Self.

I have always led by being authentic. Many who know me will confirm that with me, what you see is what you get. Being open about who you are and bringing your true self to work, leaves you vulnerable. However, I have found this builds trust between colleagues, and endears you as a leader to people. Leading is about influencing and the more authentic and real you are as a leader, the more influential you will be. My style of leadership gives others permission to also be themselves at work and encourages colleagues to be real and mindful.


Being authentic has enabled me to connect more with people, especially in my new environment and to form meaningful productive relationships that have contributed to the growth of our businesses. As an authentic leader, I completely bring who I am to work by incorporating my faith and work. I make it clear to people that the source of my values, decisions, priorities, and choices is my identity as a Christian. For me, being a Christian supersedes any other identity and I like to be held to the Christian values I espouse.  Integrating work and faith has helped me to lead by example, even in tough times and an unfamiliar environment.


  1. Finally, the last and in my opinion, the most important lesson I have learnt in my many years of being a CEO is, God belongs in the business world.

I believe organizations stand a better chance of succeeding when God is at the center of what they do. God wants us to make profit and indeed the Bible says in Isaiah 48:17 “I am the Lord your God, who teaches you to profit, who leads you by the way you should go”.

Bill Pollard the author of “Serving a Higher Purpose and making Money”, insists “God and business do mix, and profit is a standard for determining the effectiveness of our combined efforts”. In my own experience, both in the banking and insurance industry, God uses people in the business world to achieve His own purpose and to glorify Himself.


In my professional life, I have found that bringing God into the mix brings meaning and purpose to work and is ultimately the key to individual and organizational success.


Being a “godly” leader has enabled me to recognize the potential worth of those I work with and engage them with care and dignity.


I am aware this point may be controversial because we live and work in a society where some people are skeptical about bringing religion to the workplace or have different definitions for God.  For the avoidance of doubt, let me state categorically that I am not talking about excluding (or including) anyone based on their religion and I am not advocating for treating people differently either personally or professionally because of their religion or lack thereof.


Everyone is free to choose what they will believe, and I choose to believe God belongs in the business world and so far, it has worked for me!

By Patience Akyianu, Group Chief Executive Officer, Hollard Ghana (Hollard Insurance and Hollard Life Assurance Ghana)


People & Lifestyle

Qatar Airways celebrates a successful year of service to Accra



Qatar Airways, the award-winning airline, has celebrated its first year of operations to Accra, marked by rapid growth and product enhancement. The first Qatar Airways flight flew into Kotoka International Airport on 29 September 2020, despite the challenges of the Covid-19 pandemic.

The airline started operations in Ghana with three flights a week, increasing to five flights a week from 22 August 2021. Currently, the airline operates five weekly Accra – Doha flights to over 140 destinations on the next generation Boeing 787-9 Dreamliner, with new Business Class design.

“Africa is one of Qatar Airways’ key growth regions in its global network, and Ghana is an important market in West Africa. Our frequency increase and operating the latest Boeing 787-9 aircraft on all flights between Accra and Doha, underpin our commitment to the market. It was a bold move to launch when we did, faced with the many challenges of the pandemic, but we were confident that the market would respond positively to our award-winning travel experience, and the first year has proved that,” said Hendrik Du Preez, Vice President, Africa, Qatar Airways.

Next generation Boeing 787-9: Passengers from Accra can enjoy  the state-of-the-art Boeing 787-9 aircraft, with 311 seats – 30 Business Class Suites and 281 seats in Economy Class. Arranged in a herringbone pattern, in a 1-2-1 configuration, each suite in Business Class has direct aisle access with a sliding door to ensure the ultimate in privacy and comfort. Passengers seated in adjoining centre suites can slide the privacy panels away at the touch of a button to create their very own enclosed private space.

The Business Class Suite, transforms into a 79” fully-flat bed, offering elevated levels of comfort on board; seats are  equipped with a dedicated phone holder with a wireless charging technology that is compatible with both iOS and Android devices.

In Economy Class, each seat is equipped with a 13-inch Panasonic IFE touch screen in addition to a personal electronic device holder for both mobile and iPad devices. The seat features a rotatable armrest that can be completely stowed away to the backrest, providing a more comfortable and spacious experience. Passengers will enjoy the full dining experience ‘Quisine’, offering an elevated Economy Class travel experience.

Qatar Airways travellers from Accra can now enjoy new baggage allowances ranging from 46 Kg for Economy Class split over two pieces and 64 Kg split over two pieces in Business Class. This initiative is designed to offer passengers more flexibility and comfort when travelling on board Qatar Airways. For more information please visit

A multiple award-winning airline, Qatar Airways was announced as the ‘Airline of the Year’ at the 2021 World Airline Awards, managed by the international air transport rating organisation, Skytrax. It was also named ‘World’s Best Business Class’, ‘World’s Best Business Class Airline Lounge’, ‘World’s Best Business Class Airline Seat’, ‘World’s Best Business Class Onboard Catering’ and ‘Best Airline in the Middle East’. The airline continues to stand alone at the top of the industry having now won the main prize for an unprecedented sixth time (2011, 2012, 2015, 2017, 2019 and now 2021). The airline’s hub, Hamad International Airport (HIA), was recently recognised as the ‘Best Airport in the World 2021’, by the Skytrax World Airport Awards 2021.

In addition to this, Qatar Airways has become the first global airline to achieve the prestigious 5-Star COVID-19 Airline Safety Rating by Skytrax.

This follows the success of Hamad International Airport (HIA) as the first airport in the Middle East and Asia to be awarded a Skytrax 5-Star COVID-19 Airport Safety Rating. These awards provide assurance to passengers across the world that the airline’s health and safety standards are subject to the highest possible standards of professional, independent scrutiny and assessment. For full details of all the measures that have been implemented on board and at HIA, please visit

Accra Flight Schedule:

DaysFlight From ToDeparture Arrival
Mon, Wed, Fri, Sat & SunQR1424AccraDoha19:3006:10+1
Mon, Wed, Fri, Sat & SunQR1423DohaAccra02:2007:00
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People & Lifestyle

New Reality TV Show, The Residence Afrika Premieres March 2022, Announces $500,000 Grand Prize



Nigerian company, Africa Network Entertainment Limited (ANEL) has announced plans for the premiere of its much-awaited reality TV Show; The Residence Afrika. The first season of the Show tagged The Quest Edition will debut in March 2022 with 24 contestants from Anglophone countries in Africa competing for the grand prize of $500,000.


Chairman of Africa Network Entertainment Limited (ANEL) and Executive Producer of The Residence Afrika; Mr Kelechi Freeman Ukadike speaking to guests and pressmen at the launch party of the Reality TV Show in Lagos, Nigeria.



Chairman of ANEL and Executive Producer of The Residence Afrika; Mr Kelechi Freeman Ukadike made this known at the launch party of the reality TV Show held on Saturday in Lagos, Nigeria. He stated that,


“There is a possibility for the contestants to win more than $500,000 because they will all have the opportunity to showcase their knowledge, talents and business skills throughout the Show especially during brand tasks”.


L-R: Vice-Chairman and Director, The Residence Afrika; Jim Iyke, Chairman of Africa Network Entertainment Limited (ANEL) and Executive Producer of The Residence Afrika; Mr Kelechi Freeman Ukadike, Project Director, ANEL and The Residence Afrika; Melvin Oduah, Project Manager, The Residence Afrika; Mr Chuks Anyaduba and Business Man, Mr Fidelis Ofili on the red carpet at the launch party of the Reality TV Show in Lagos, Nigeria.


While presenting the vision of the Show to pressmen and special guests, the Project Manager of the Reality TV Show; Mr Chuks Anyaduba, said that the goal is to curb political upheavals and misunderstandings created by cultural diversity. This will be achieved by showcasing and harmonizing the value systems of different ethnic groups in Africa on the Show.



Also representing ANEL as a Vice-Chairman and Director of the Show, Popular Movie Producer; Jim Iyke said,


“After two years of planning and preparation, the Show’s first season will be aired in Africa and around the world including the United States and the United Kingdom.”



According to the group, preparations are being made to drive engagement and publicity via digital platforms globally. Organisers are also working on ensuring viewers can vote for their favourite contestants by purchasing credits via digital solutions like Paypal, Flutterwave and Bitcoin.”



Viewers will be able to watch the Show on The Residence Afrika app which will be available on Google Playstore and the App Store. They can also have direct conversations with the contestants and choose their Star contestant of the week, every week of the Show.


Auditions will be open to Africans irrespective of status, gender and background. All contestants will apply online through a transparent audition process. Visit for more information on the Show.


The Residence Afrika which will have 2 Mansions in an undisclosed location, is a much-anticipated reality TV Show for Africans aimed at empowering talents from the continent with more business opportunities.



Hosted by Cee Classic, the Launch Party had in attendance notable personalities, celebrities, comedians and tastemakers like Solomon Oyekunle, Uti Nwachukwu, Melvin Oduah, DJinee, Jay One, Wilma, Hero Daniels, Moses Inwang, and a host of others.











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People & Lifestyle

Guinness Ghana choosing me as a culture maker has been the biggest highlight of my dance career – Incredible Zigi



Celebrated dance artist and choreographer Incredible Zigi, has expressed his gratitude to Guinness Ghana for the opportunity to champion its new campaign, ‘Black Shines Brightest’. (more…)

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People & Lifestyle

WorldRemit launches “Teacher Appreciation Month” campaign this month to celebrate and pay tribute to Ghanaian teachers, through social media stories



In recognition of World Teacher’s Day in October, the global money transfer company, WorldRemit has launched the ‘Teacher Appreciation Month” campaign this month” to honor and pay tribute to Ghanaian teachers through the stories of their students.


According to the organizers of the campaign, the initiative will allow participants in Ghana and abroad to pay homage to the teacher who has made the most lasting impact in their lives, by sharing their story about the teacher on social media, for the opportunity to win a cash prize gift for the teacher.


Each participant of the campaign will have the opportunity to nominate and win the grand gift prize of GHC 10,000 for their favorite teacher, courtesy of WorldRemit.


In addition to the grand prize winner, the first eighty participants with the most interesting and engaging videos, will be selected to win GHC 500 for their favorite educator throughout October.”


The organizer’s also emphasized that, the campaign is a social media tribute, hence participants must submit their nomination stories on their personal social media pages with the campaign cash tags “#TeacherAppreciationMonth” and “#TeacherMo” in order to qualify.


They added that we all have a lasting connection and have an appreciation for that one special teacher”. WorldRemit is only creating the opportunity for us to honor & celebrate them publicly during the teacher appreciation month.


For more details and instructions on how to participate in the campaign and submit a video, go to









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People & Lifestyle

7 Pandemic Essentials You Should Pack While Travelling



Traveling around the world provides people with unrivaled experiences. Traveling the world, on the other hand, sometimes necessitates caution.


A new disease has just swept across the globe, making travel extremely difficult. The COVID-19 pandemic, commonly known as the Coronavirus pandemic, has swept the globe, prompting travel bans in many countries. Reduced flights as a result of the epidemic will produce a major economic imbalance in every country.


However, if you’re stuck elsewhere in the world and need to get back to your own country, or if you need to travel for work, there are some things you should be aware of — basics to take. It’s perilous to travel during a pandemic. You can only avoid potential health concerns if you thoroughly prepare yourself.


Here are some of the most important items to bring with you if you’re traveling during a pandemic:


Hand Sanitizers with Alcohol, Masks, and Gloves

Handwashing is one of the most efficient strategies to prevent Coronavirus illness from spreading. Hands should be washed for at least 20 seconds with soap and water to remove dirt and bacteria. You may not always have access to soap and water while traveling. As a result, carrying a hand sanitizer is an excellent idea. To clean your hands, global health agencies such as the World Health Organization (WHO) and the Centers for Disease Prevention and Control (CDC) recommend using a hand sanitizer that contains at least 60% alcohol.


Also, have extra face masks and gloves in your vacation pack in case you don’t have access to running water. Make sure it’s in the front pocket of your bag so you can get to it quickly when you need it. Without your gloves and masks on, avoid contacting surfaces and dealing with people. 

A First-aid Kit, as well as a Few Basic Medicines


Medications, rapid covid 19 diagnostic tests made through plastic injection molding( learn how to make custom injection mold), and first-aid kits may not be readily available throughout your vacation. Injuries and minor health difficulties can be avoided with the correct medicines and safety equipment. Infections of the stomach, coughs, colds, cuts, and wounds are all frequent health issues that might arise at any point during your journey. As a result, it is preferable to be prepared than to be sorry afterward.


Prescription medicines (if any), cough/eye drops, oral rehydration salts, antiseptic wound cleaning, antifungal/antibacterial ointments, digital thermometer, bandages, and cotton swabs are all goods that can be included in a first aid kit. We cannot emphasize enough how robotics has played an important role in the manufacture of medical supplies and the speedy processing of medicine, diagnostic kits, etc. It really helps us get repid supply of medicine and medical supplies.

Disinfecting Wipes and Spray


It might be difficult to avoid touching surfaces while traveling, which is where a box of disinfecting wipes or spray can help. Wipe surfaces (such as a doorknob in your hotel room, chairs, and armrests of your plane seat in case of air travel) with disinfecting wipes or spray before touching them. According to a preliminary study, the Coronavirus can persist on surfaces for up to 72 hours, hence surface cleaning is recommended.


If you’re flying, wipe down any high-touch surfaces in the vicinity of your seat. Disinfectant wipes are great for cleaning objects of any shape quickly and easily.

Charging Cords


On our post-lockdown journeys, we’ll be traveling in a “contactless” environment, with contactless payments and check-ins becoming the norm. Because your credit cards, ID, tickets, and critical documents are all stored on your devices, you’ll need to bring portable chargers, backup chargers, and the appropriate adaptors for your location to stay charged. 


You’ll want to charge your gadget before your vacation, so don’t forget to bring it with you on the day of your trip. In most airports, cell phone chargers are provided (at an excessive price). Laptop cords will be more difficult to replace. Remember to bring a charging cord for any other devices that need to be charged, such as Bluetooth speakers or your camera.


Remember to bring this item with you when you return home from your vacation. Hostels might establish a side business selling the power cords that are left behind when guests check out.


Travel Snacks


High-risk environments for Coronavirus include crowded restaurants and public water and coffee taps. In addition, to reduce the danger of infection, most airlines have restricted food and beverage service during flights. Before you leave, experts advised that you fill up your reusable bottles with coffee and water and bring some munchies from home.


Bringing your snacks is set to become your new travel essential if you’ve previously relied on airport stores or the airline for your on-the-go meals. Because many airlines have stopped serving in-flight meals and many airport restaurants have closed, you’ll need to bring enough food to last the duration of your voyage. It’s advisable to eat before boarding the plane so that you can keep your mask on for as long as possible.



It would be preferable if you could put your travel plans on hold for the time being. If you must go, make sure to take all required precautions and include the aforementioned travel essentials to avoid contracting the Coronavirus. It may be preferable to drive one’s car rather than using public transportation. Also, stay informed about the newest government recommendations on air, train, and bus travel during this time.


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People & Lifestyle

Gospel Musician Efua Black Celebrates Birthday With Father’s Home



Takoradi-based gospel artiste, Mrs. Ellen Tsibuah also known in the music circles as Efua Black has donated assorted food items to the Father’s Home Care Ministry at Anto Aboso in the Shama District as part of the celebrations marking her birthday.

Although Efua Black’s birthday fell on Tuesday, 12 October, for the purpose of convenience, she chose to celebrate the occasion on Saturday, 16th of October to extend love to the orphans at the children’s home.

She donated numerous food items including fresh tomatoes, tomatoes pastes, pepper, frozen chicken, fish, onions biscuits, and drinks among others.

The children of the Home were engaged in numerous fun and exciting activities to put smiles on their faces and to give them a sense of belonging.

According to Efua, orphans also yearn for the presence of their parents when they see other kids in society with theirs and this phenomenon could affect their self-esteem when they don’t get similar care and love.

She added that spending her birthday through the extension of the love of Christ to the children was timely and a step in the right direction for her ministry.

“As a gospel artiste, my main purpose is to preach Christ through my music and extend the love of God to these children. I am here, to make them feel part of a bigger society. These children may feel some sense of loneliness when they see other children with their parents, this could affect their self-esteem, therefore, it’s our responsibility as a society to enhance their sense of belonging and continue to show them, love  “.

Efua expressed her heart warm gratitude to the caretakers of the Home for their services and advised them to continue doing more towards uplifting the plight of every child at the Home as there are more blessings in such work but could equally turn out to be a curse when the children are not managed well.

“The Bible says love to orphans and widows is one of the greatest blessings, if they are not well managed, it could be a curse for the caretakers, so it behooves on us to do our maximum best to secure the happiness of the children for God to also bless us”, she stated.

Efua black called on well-meaning Ghanaians, benevolent organizations, and the Government to extend helping hands to the Home.
She hinted at the   release  of  her second  single, title ”Reign”, a contemporary worship song  come Monday 18th October 2021.

Receiving the items on behalf of Father’s Home Ministry, Janet Anderson, a parent at the children’s home expressed gratitude and for the love and kind gesture of Efua Black and friends in considering to celebrate her birthday in the home since she could have chosen to mark it at any place of her choice.


She thanked the team and prayed for God to replenish anything that had been lost through the sacrifice to put smiles on the faces of the children.

The Father’s Home Care Ministry currently has 100 children who are being catered for with some in primary, Junior, and Senior High school as well as others in numerous Tertiary Institutions across the country.

Story by Kwame Offei

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