“At Eltor Consult, we have a guiding principle that the opinion of the customer rules. We launched the Customer Choice Awards to improve customer service delivery in the private and public sector and ultimately give the customer a voice. Our mission is to make more business owners as well as consumers aware of the importance of customer experience on the success and development of our businesses and ultimately the development of our nation,” shared Flolu, the Founder and CEO of Eltor Consult, a customer service training and advocacy outfit.

The awards categories cut across a wide section of industries that maintain customer experiences from banks to hospitals, telcos, grooming salons, and local eateries. Voting opened after the launch and the public has the opportunity to choose their preferred personality and organization as well as share both positive and negative experiences with the use of the Speakupp App. Voting is possible by USSD, web or mobile app and will end in December and winners will be awarded at a ceremony in January. The Speakupp app may be downloaded on the Google Play store or Apple Store.

To encourage the public to participate in voting and sharing their voices, incentives in the form of weekly prizes and gift certificates to some of the nominated establishments will be given as prizes. High participating voters will ultimately stand a chance to win an educational scholarship or an all-expense paid trip to any African country of choice or Dubai.

See the Full List of Nominees and Categories

Customer’s Telcos of the Year

• MTN

• AirtelTigo

• Vodafone

• Glo

Customer’s Bank of the Year

• GCB Bank

• Barclays Bank

• Stanbic Bank

• Zenith Bank

• Cal Bank

• Republic Bank

• FBN Bank

• UBA   Bank

• Fidelity Bank

• GN Bank

• Access Bank

• EcoBank

• Standard Chartered Bank

• Prudential Bank

• GT Bank

• UMB Bank

• First Atlantic Bank

Customer’s OMC of the Year

• Shell

• Total

• Goil

• Allied Oil

• Engen

• Sel Energy

• Puma Energy

Customer’s Waakye Joint of the Year

• Atomic Waakye

• Aunti Muni

• Waakye Guy Guy

• Haija Adiza

• Tunga Waakye

Fans Artiste of the Year

• Shatta Wale

• Stonebwoy

• Fancy Gadam

• Sakordie

• Efya

• King Promise

• Kwame Eugene

• Patapaa

• Mr.Eazi

• Becca

• Adina

• Mzzvee

• Joe Mettle

• Sonnie Badu

• Kwesi Arthur

• Wiyala

• Kidi

Customer’s Hotel of the Year

• Fiesta Royale

• Aqua Safari

• Volta Serene

• Kempinski

• Holiday Inn

• Peduase Resort

• La palm

• Labadi

• Golden Tulip

• Sky Plus

• Zaina Lodge

• Lou Moon Lodge

• Coconut Grove

• Elmina Beach

• Busia Beach

• Mensvic

• Tomreik

• Movenpick

• African Regent Hotel

• Royal Senchi

• Accra City Hotel

Customer’s Shopping Mart of the Year

• Shoprite

• Game

• Melcom

• CityDia

• Maxmart

• Koala

• Yoo Mart

• Palace Mall

Customer’s Continental Food Joint of the Year

• KFC

• Papaye

• StarBites

• Vidae Café

• Koffee Lounge

• Enda

• Imperial Perking

• Barcelos

• Basilisa

• Chicken Republic

• Sizzler

• DNR Turkish Restaurant

Customer’s Pizza Joint of the Year

• Papa’s Pizza

• Eddie Pizza

• Pizza Inn

• Slices and Toppings

• Pizza Hut

Customer’s Pub of the Year

• Epo’s

• Honey Suckle

• BloomBar

• CelsBridge

• Chase

• Kona Bar

• Kiki Bees

• BriefCase

• Purple Pub

Customer’s Chop Bar of the Year 

• Efie ni fie

• Abrewa

• Asanka Locals

• Heavy Do

• Fafa ChopBar

• The ChopBar

• Bush Kanteen

• Ashanti HomeTouch

Customer’s Government Agency of the Year

• DVLA

• Ports and Harbours

• Birth and Death

• Passport Office

• Registrar Generals Department

• Land Commission

• ECG

• Ghana Water Commission

• SSNIT

Customer’s Beer of the Year

• Club

• Guinness

• Gulder

• Star

• Origin

• Roots

• Eagle

• Heineken

• Kiss

Customer’s Hospital of the Year

• Korle-Bu Teaching Hospital

• Nyaho Hospital

• Ridge Hospital

• Holy Trinity Hospital

• Cathedral Hospital

• Citadel Hospital

• Lapaz Hospital

• Tema General Hospital

• Medifem Hospital

• Okomfo Anokye Hospital

• 37 Military Hospital

• Police Hospital

• Lister Hospital

• Ghana Canada Medical Centre

• Cosmopolitan

• Trust Hospital

Customer’s Digital Payment Platform

• Hubtel

• Expresspay

• Mazumma

• Slydepay

• Flexipay

• MTN Mobile Money

• Vodafone Cash

• AirtelTigo Cash

Media House

• MultiMedia

• Citi

• EIB

• Despite

• TV3

• GBC/GTV

Media Personality

• Sefa Kayi

• Bernard Avle

• Bola Ray

• Nana Aba

• Berla Mundi

• Naa Ashorkor

• Anita Erskine

• Delay

• KSM

• George Quaye

• Nathaniel Attoh

Beauty and Grooming

• Xmen

• Senam

• FirstChoice

• 2nd Image

• Allure

• FC Beauty

• Roji 1

• Kuki’s Palour

• Holy Trinity Spa

• AfriPride

Transportation

• Tro-tro

• Taxify

• Uber

• Taxi

• STC

• VIP

• M-Plaza

• Ayalolo

The Customer’s Event of the Year

• Tidal Rave

• Harvest Praise

• Vodafone Ghana Music Awards

• Miss Malaika

• Miss Universe

• Miss Ghana

• December to Remember

• Emy Awards

• Rapperholic Concert

• Ghana Meets Naija

• Tidal Rave