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The World Keeps Getting Better Each Time Humanity And Technology Come Together

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I am sure you have, at least, encountered a report or someone in your life that made you wonder how humanity can coexist with technology; will it save humanity or destroy us?

 

Understanding the relation between humans and technology is key to responsible development and acceptance of future technologies in almost every application field, be it energy, mobility, health, work, living, learning or entertainment.

 

As someone who came from obscurity to become a permanent fixture in the online space in Ghana, in the last 15 years, I know too well the role of technology in shaping who I am today. Without the Internet and the tools it comes with, I wouldn’t have a blog, I wouldn’t have the voice and I wouldn’t have the ability to reach millions of people around the world each month.

 

When I applied to study for a bachelor’s degree in publishing at the Kwame Nkrumah University of Science and Technology, I had no idea what to expect but my passion took me through the ins and outs of the book making industry; and prepared me for whatever the future had for me.

 

It was in my university days that I got introduced to the Internet. My dad signed us up at home for a dial-up service, and in school an Internet café popped up in my hall of residence (Unity Hall). The Internet fascinated me and I found myself using it for information, entertainment and correspondences at the initial stages.

 

After university, I signed on to my first social media experience, Hi5 to connect basically with my friends from school. I also used it to showcase my meetings with celebrities as I did my national service with Ovation Magazine. Soon, internet connectivity became available on our mobile phones, making the experience even more in your hands, although the early stages were not that smooth.

 

Perhaps my biggest experience of using technology to work was when I joined the Africa Interactive Media Foundation in the Netherlands, for the Voices of Africa project. Basically, I was handed a Nokia phone that allowed me to record videos and edit them into feature stories for publishing on AfricaNews.com. I also started using the phone to create content on YouTube, from interviews to concerts and more.

 

In 2008 I was invited to speak about our Voices of Africa project at the Africa Highway summit in Rhodes University, South Africa. It was an annual conference for everything digital in Africa. Here, I had the opportunity to learn about what other people around the world were doing in the space, and I was particularly encouraged by that to take my personal blogging seriously.

 

When I returned to Ghana I decided to be more intentional with everything I was doing in order to build a solid brand and voice online.  I launched www.ameyawdebrah.com and never looked back, my presence on Facebook took off like wildfire and I became a mouthpiece for everything that was happening in the entertainment scene in Ghana. I plugged into Twitter as a tool for spreading posts from my blog, and eventually it became a power tool for my voice.  When Instagram    became available on android, I joined and never looked back.

 

Throughout the journey, my strategy has been to get onto each social media platform and grow with it, using it as a tool that ties into the ‘Ameyaw Debrah’ brand.  Today, I use my strong presence across these platforms as an influencer for brands, as well as social impact campaigns.

 

Throughout the years, the way I operated and saw others operate has changed, the format and platforms on which blogging is done have evolved, and only goodness knows what the future will look like with the advancements in technology.

 

 

Paul Jones, professor of information science at the University of North Carolina, Chapel Hill, captured this journey well in a pew research paper on humanity and technology saying: “While the Internet was built from the beginning to be open and extensible, it relies on communities of trust. As we are seeing this reliance has strong downsides – phishing, fake news, over-customization and tribalism for starters. Will the next Internet strengthen the positives of individualism, of equality and of cooperation? I remain optimistic as we address not only the engineering challenges, but also the human and social challenges arising. All tools, including media, are extensions of man. We shape our tools and thereafter our tools shape us.”

 

Juan Ortiz Freuler and Nnenna Nwakanma also wrote that: “Unless we see a radical shift soon, the Internet as we know it will likely be recalled as a missed opportunity. History will underline that it could have been the basis for radically inclusive societies, where networked communities could actively define their collective future. A tool that could have empowered the people but became a tool for mass surveillance and population control. A tool that could have strengthened the social fiber by allowing people to know each other and share their stories, but out of it grew huge inequalities between the connected and not-connected, both locally and across countries.”

 

With the combined power of technology and humanity, we can achieve many great things.

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Jameson Widens The Circle With Jameson Connects GH 2023: A Celebration of Freedom and Creativity

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Jameson Connects Gh is back and this year’s edition promises to be better elevated and more connected. (more…)

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Guest Blog: Is religion becoming Ghana’s new parliament?

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When religion begins to influence policies that affect every single person, then there is a problem. Religious beliefs are private and personal, but laws are not,” says Alex Kofi Donkor. (more…)

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MTN Ghana Reviews Tariffs Upward

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NOEL KOJO GANSON CHIEF COMMERCIAL OFFICER MTN

Scancom PLC (MTN Ghana) has announced an upward review of the tariffs of its products and services effective February 07, 2023.

The review is as result of two changes. Firstly, the implementation of the 2.5% statutory adjustment of VAT from 12.5% to 15% across all services. This will impact both Prepaid and Post-paid customers. Secondly, MTN Ghana is proceeding with a 15% average upward review of its mobile data tariffs which was originally announced in November 2022 and was subsequently put on hold. The increase in mobile data tariffs will impact both Pay Monthly and Pay-As-You-Go users. The review in mobile data bundle offers cover products available on the short codes 138 & 170, as well as on purchases through Electronic Voucher Distribution (EVD), MTN Pulse, and Data Zone except for XtraTime.  The data tariff increases do not apply to Fiber Broadband and Fixed Wireless Access (4G Router / Turbonet) customers.

With this review, voice users will receive less airtime due to the VAT implementation, and mobile data customers will receive less data bundle allocations for the same price purchased before the tariff increase was made.

The Chief Commercial Officer for MTN, Mr. Noel Kojo-Ganson, explained the impact by giving an example of how the new pricing will work. He said, following the review, a three cedis airtime purchase before the VAT increase, which previously gave customers 24.4 minutes will now give customers 23.9 minutes, whilst a three cedis data bundle which previously gave customers 471 MBs will now give customers 401 MBs.

Explaining the reason for the upward review of the Data Bundle prices, Mr. Noel Kojo-Ganson said the review was necessitated by the recent economic shifts leading to increasing cost of operations largely due to continuous increase in inflation. “These economic shifts have impacted us directly and for us to ensure we have the right balance for sustaining growth and investments into the network, we have had to consider price increases in various segments of our business.”

Mr. Kojo-Ganson added, “MTN recognises that we are in very tough times and would like to assure our customers that we will continue to offer them the convenience and flexibility in the purchase of data bundles at their desired price points via the MTN Flexi and Non-Expiry Bundles. Also, customers will continue to enjoy the 50% bonus incentive on mobile data purchases via MyMTN App & MoMo (valid for 7 days) for 4G customers”.

MTN remains committed to investing USD1 Billion by 2025 to continue its network expansion and improve the network experience for customers. In line with our Ambition 2025 strategy, our purpose is to lead digital solutions for Africa’s progress.

For more information on the revised prices for the data bundle offers, visit www.mtn.com.gh.

 

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Lamar Berko, jeweller to Floyd Mayweather, Wizkid, Beenie Man, Andy Cole and more VIP clients

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Floyd Mayweather, Joey Essex and Stefflon Don may not be three celebrities you would expect have much in common, but they’re just some of the big names whe jeweller Lamar Berko counts as his VIP clients.

With his company LB Jewellers, Lamar is dominating the celebrity jewellery scene,counting a slew of stars as fans as he’s able to tailor to their individual style and needs.

The industry is a competitive one, with thousands of young jewellers doing all they can to become a well-known and respected name amongst a sea of rivals.

Yet at the age of 29, Lamar has managed to become one of the best known jewellers in the UK due to his work with high profile clients and his quality pieces.

Born from humble roots in South West London, Lamar used his interest in the business world and constant innovation to make a name for himself, starting out by buying and selling top-quality watches before branching out into a range of jewellery.

He credits his perseverance and self belief with making a success of LB Jewellers, saying: ‘With the right mindset you can accomplish anything.

‘You can’t win today’s game off yesterday’s points. Always strive to do better than your last result and stay relevant. The world is forever evolving!’ – Lamar Berko

Using this plan he saw the importance of celebrity partnerships in the social media era, working with a number of top social and sports personalities who quickly became his beloved customers.

Among his VIP clients are the likes of Russ Millions, 6 Kenza, Wizkid, Beenie Man, DJ Spinall, Eva Apio and Danny Rose. Yet Lamar ensures all of his clients get the VIP treatment, equally valuing every customer and ensuring they will be satisfied with his high-quality products.

Among his VIP clients are the likes of Russ Millions, 6 Kenza, Wizkid, Beenie Man, DJ Spinall, Eva Apio and Andy Cole.

Yet Lamar ensures all of his clients get the VIP treatment, equally valuing every customer and ensuring they will be satisfied with his high-quality products.

Lamar encourages others to learn from every challenge and turn it into an opportunity, pushing his followers to keep pursuing their dreams even if the start seems tough.

He uses his experience to help others and often mentors young entrepreneurs to help them succeed.

Through LB Jewellers, he has helped create jobs in Ghana, Nigeria, and South Africa and encouraged other aspiring businesspeople to keep at it.

Lamar’s mission is to help more promising young businesspeople break into the industry and uses his platform to help others overcome adversity.

Having experienced success with his own business, Lamar wants to help others achieve their goal and has set his sights on the youth market to expand his business.

Culled from DailyMail

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ARTSPLIT Introduces MUSICSPLIT, Announces Auction of Upcoming Extended Play by Top Nigerian Music Artiste, King Perryy

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ARTSPLIT, the pioneering alternative investment platform has launched MusicSplit, its latest offering that allows for investment in music projects. Its maiden online auction features Continental Playlist of top Nigerian Music Star, King Perryy and kicks off on the app from 24 January to 10 February 2023.

MusicSplit allows music lovers own fractions of any trending Afrobeat music and earn monthly royalties to their ARTSPLIT wallet. Users on ARTSPLIT now have access to previously unavailable royalty assets when you buy splits and invest in your favorite Artistes’ upcoming projects. It’s a win for all; your favourites gets the required funding to create great music for your enjoyment and you earn passive income and high-yielding returns from the projects streaming revenues.

Read Also: ARTSPLIT launches platform in Ghana with auction and exhibition by artists Ablade Glover, Kofi Agorsor and Isshaq Ismail

In a statement, ARTSPLIT’s executive director for technology and communications, Onyinye Anyaegbu, said. “Our goal has always been to provide a platform that democratises access to investment in African art and artistes through co-ownership and technology while elevating their global standing. Too often, ideas are not appropriately valued, such as music. With MusicSplit, creators can offer a percentage of their upcoming projects for users to invest in and directly fund it. Users on the ARTSPLIT app benefit from access to a high-yielding asset class while artists benefit from debt-free funding while maintaining artistic freedom. As a result, we have moved closer to our goal of providing alternative investments opportunities for everyone.”

King Perryy stands out as one of the country’s most distinctive and ambitious young acts. The creator of what he calls the “Continental Sound,” the former seminary student and would-be Catholic priest fuses the melodies and rhythms of today’s Afrobeats with pan-African influences and reggae/dancehall to create deeply resonant songs that transcend cultures and borders. With a run of successful singles (“Man on Duty,” “Work ‘N’ Grind”) to his credit and over 70 million streams on digital platforms, he released his debut album, Citizen of the World, in 2021.

This Auction comes shortly after a tripartite agreement between ARTSPLIT and music service companies M.A.D Solutions and ENGAGE to enable fans invest in the success of their favourite musicians.

MUSICSPLIT involves taking the estimated value of a music project (Eps, LPs, and Albums) and dividing it into 100,000 units (or Splits) to allow users and music lovers to finance it and profit from their investments. By presenting MUSICSPLIT, ARTSPLIT intends to further elevate African music worldwide while ensuring artistes freedom with alternative investment options.

To find out more about MusicSplit on ARTSPLIT, please visit www.artsplit.com/MusicSplit or contact info@artsplit.com

You can also reach the ARTSPLIT team on call or WhatsApp at +234(0)9088962169 or follow @artsplitofficial on Twitter, Instagram, and Facebook to keep up to date. Also follow King Perryy @kingperryy on Twitter, Instagram, and Facebook.

The ARTSPLIT app can be downloaded on App Store and Google Play Store. Start investing today in Afrobeat for great returns.

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How to Leverage Employee Experience to Drive Customer Experience Outcomes?

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Employee experience is a key factor in determining customer experience outcomes. For companies to achieve optimal customer experience, they need to invest in their employees first. This can be done through employee motivation management or even an entire employee engagement software and other initiatives that create a positive work environment for employees. In this article, we will discuss how to leverage employee experience to drive customer experience outcomes. 

Happy Employees Create Happy Customers

The idea behind this phrase is that employees who are satisfied at work are more likely to provide better customer service. When employees are happy, they are more motivated, productive, and engaged, which creates a better customer experience. When customers have a positive experience, they are more likely to return, and this, in turn, leads to increased customer loyalty and revenue. In short, when employees are happy, they tend to create an environment that encourages customers to come back and make repeat purchases. 

 

Employee experience is about creating a positive work environment for employees. Companies should invest in creating a workplace culture that is engaging, supportive, and rewarding. This can be done by creating a clear job structure and career progression, offering competitive salaries and benefits, and providing training and development opportunities. Companies should also provide their employees with the necessary tools, resources, and support to be successful. 

5 Ways to Improve Customer Experience through Employee Experience 

  1. Encourage a Positive Workplace Culture: Creating a positive work environment is key to providing employees with a great experience. This can include fostering an atmosphere of respect, open communication, and mutual trust. Employees who feel valued and appreciated are more likely to go the extra mile for customers. 

 

  1. Offer Career Development Opportunities: Investing in employees’ career growth, such as through training and development programmes, can give them the skills and confidence to better serve customers. 

 

  1. Reward Employees for Good Performance: Rewarding employees for a job well done can help to create a culture of recognition and appreciation. This can help to boost morale and motivate employees to maintain high standards of customer service. 

 

  1. Support Employees’ Health and Well-being: Creating a healthy and safe work environment, providing access to mental health resources and offering flexible working arrangements can help to improve employee well-being. This can lead to a more engaged and productive workforce. 

 

  1. Listen to Employees’ Feedback: Gathering employee feedback is essential for understanding their needs and the issues they are facing. Listening to employees’ ideas and suggestions can help to identify areas where customer experience can be improved.

How Can Employee Motivation Management Help?

Employee motivation management is an essential component of employee experience. It involves creating an environment that encourages employees to work hard and achieve their goals. This can be done through incentives, recognition, and other employee engagement initiatives. Companies should also ensure that their rewards and recognition programmes are tailored to the needs of their employees. 

 

Nowadays, leading companies use employee engagement software to measure and track employee motivation. Such software can provide valuable insights into how employees are feeling at different stages of their employee lifecycle and what they need to be successful. Companies should use this data to create meaningful employee engagement initiatives that can help to boost employee motivation, performance, and a customer-oriented mindset.

Conclusion 

Employee experience is key when you want to see positive customer experience outcomes. Companies should invest in employee motivation management and ideally use advanced employee engagement software to create a positive work environment for their employees and measure their engagement. This can help drive improvement in customer experience by increasing employee motivation and performance.

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