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John Mahama shares Leadership experiences at Academic City College’s ‘Leadership Seminar Series’

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Former President John Dramani Mahama on Friday, December, 9 delivered a speech on “Taking critical decisions in decisive moments as a leader” as part of Academic City’s “Leadership Seminar Series”.

John Dramani Mahama, who was the keynote speaker of the event, shared his knowledge from real life leadership experiences at various stages in his life; from the educational to the national level.

John Mahama cited critical moments where vital decisions he had to make were life or death, and in some cases, greatly affected the lives of quite a number of people; from deciding what to do when the ‘DUMSOR’ situation arose in 2014 to the world financial crisis in 2016 that saw Ghana seeking external help in the International Monetary Fund (IMF) to the issue of an increment in petroleum prices. All the decisions he made in those events met the displeasure of a good number of people as according to him, “people don’t like change,” but “it took firm decisions to be able to reach that point”, the point being overall successful outcomes.

“Whatever decision you take impacts somebody or other in a certain way,” he said with regards to considering factors when arriving at a decision.

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Read also: John Mahama is a grandpa! Son, Shafik welcomes baby with Algerian wife

Speaking from his lifetime experiences as a leader, he advised that when forming any decision-making committee, whether the advisory team, the fact-finding team, any team that will influence the final decision, it must be a solid committee because in some cases there is no room for errors.

As a leader, former president Mahama, said no matter the situation, good or bad, one must be ready to accept responsibility because it is in acceptance that courage is found to face the problem head on and find the right solution.

He left the students with the final advice, “Don’t be afraid to fail. Failure is not the end of your life” as there are lessons to be learnt from failure and it doesn’t diminish who you are as a person or take away your knowledge but rather adds to it.

Academic City is a premium STEAM (Science, Technology, Engineering, Arts and Mathematics) and Entrepreneurial tertiary institution set to define modern tertiary education in Ghana and throughout the African continent. The University seeks to be a world-class centre for teaching, learning, innovation, creativity, and entrepreneurship that nurtures future African leaders.

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As part of the university’s efforts to nurture the next generation of African leaders, “The Leadership Series” course has been designed to ensue that knowledge developed in the class is directly applied to address contemporary societal problems.

It is expected that this course will provide the platform for students to interact with renowned African leaders who have transcended from political, innovative, educational, and industrial realms through sheer force of will and have impacted many lives.

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The Role of Communication in Coaching Sales Teams to Success

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Effective communication is the cornerstone of any successful sales team. When sales leaders harness the power of clear and constructive interaction, they create an environment where trust prospers, and their effectiveness soars through the roof in terms of coaching sales teams. From active listening to personalized feedback, each conversation shapes the future of sales engagements. This impacts not only the team’s cohesion but also its ability to close deals and foster client relationships. In this article, we explore how communication channels and styles can significantly impact sales team dynamics and outcomes.

Understanding the Impact of Effective Communication in Sales Team Performance

Effective communication fosters a culture of transparency, enabling a sales team to operate as a united front. When sales representatives understand the goals, strategies, and tactics at play, they are better equipped to function cohesively. Clear guidelines and expectations mitigate confusion and provide a solid foundation from which sales teams can rise to the occasion.

Beyond clarity, effective communication also involves empathy and understanding. Sales managers who listen to their team’s feedback and concerns can make informed decisions that boost morale and productivity. Acknowledging achievements and addressing challenges head-on shows a level of engagement that encourages team members to strive for excellence.

Leveraging Active Listening to Identify Sales Opportunities

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Active listening extends beyond simply hearing a client’s words; it involves understanding the underlying needs and desires that drive their actions. For sales professionals, this skill is critical in identifying opportunities that might otherwise be missed. Active listening can reveal the subtle nuances of a sales conversation, leading to more effective positioning of products or services.

Sales coaching often highlights the importance of active listening in building rapport with clients. When team members demonstrate that they truly understand a client’s situation, it builds trust and credibility—two essential components in any sales relationship. By mirroring and validating client concerns, sales professionals increase the likelihood of a successful transaction.

However, beyond understanding the client, active listening within the team itself is also vital. When sales leaders listen to their representatives, they capture valuable insights into frontline experiences, customer feedback, and product pain points. This internal intelligence is instrumental in refining strategies and addressing market challenges.

The Power of Constructive Feedback in Sales Team Development

Providing constructive feedback is one of the most significant contributions a manager can make to a salesperson’s growth. Constructive feedback celebrates strengths while also addressing areas for improvement in a supportive manner. This approach encourages continuous personal and professional development, which is essential in the fast-paced world of sales.

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To be truly effective, feedback must be timely and relevant. This means highlighting specific instances where a sales representative excelled or could use improvement, rather than vague generalizations. In doing so, sales leaders set clear benchmarks for performance and create a roadmap for individual and collective progress.

Tailoring Communication Styles to Enhance Sales Training