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Lifestyle: Vodafone Ghana defends Fixed Broadband Bundles

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Amidst what they refer to as ‘continued misinformation’ surrounding their new fixed broadband (FBB) bundles, Vodafone Ghana has spoken out to give further clarification.  The new, revamped service which allows customers to choose from a range of internet bundles to suit their lifestyle, has generated much debate.

Choosing a reliable broadband service is something that we all should put more focus on when choosing or changing brands. Thousands of broadband offers can go unnoticed simply because we don’t pay enough attention. We should take a bit more time out of our day to explore all the opportunities that are on the market today.

This debate has been fuelled by a number of claims from some customers which range from lack of notification of these changes, abrupt disconnection without their consent and an unjustified price increase since there has been no improvement in the quality of service.

Customers also feel that allocating an internet allowance for each bundle is unfair and has led to demands that the company revert back to their old packages which charged according to internet speed rather than bandwidth consumed.   In response to this, Tara Squire, Head of Consumer Marketing, gave further clarification at a media briefing on Vodafone’s decision to revise their FBB packages.

On the subject of ‘capping’ he noted that previously, business customers using the fixed broadband service subscribed to the residential bundles which were specifically designed for home use. Some consumers as well as businesses were accessing over a 750GB of data per month as compared to the 7 GB consumed by a majority of the home use customers. This distribution of bandwidth was unfair to the home user as it degraded their internet experience.

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The new broadband bundles have been designed to suit every lifestyle including those who require a lot of bandwidth for either business or personal consumption.  There is a fixed broadband package which offers an unlimited service specifically designed for high data consumption. He said that some customers have hit back mainly because they insist on continuing to access large bandwidths at the same price as other home users.  He also added that ‘it is standard practice for ISPs to implement a fair usage system for their fixed broadband service.’

Tara Squire continued by asserting that Vodafone provided adequate notice to customers.  As stated in the terms and conditions of their fixed broadband service, customers must be given 30 days notice of any changes to the service.  He shared that 30 days prior to the implementation, Vodafone took a number of steps to fully prepare and inform customers ahead of time. ‘Existing fixed broadband customers received text messages to inform them about the imminent revisions.

This was followed up by a call to all customers giving specific details of the changes to their terms and conditions.  Business customers were called personally to inform them of the changes. Those who did not want to be migrated onto the new business package were given the option to remain on the consumer package with the revised internet allowances.’ he said.  He also notes that the changes to the service were also posted on the Vodafone Ghana Facebook page and their website. Customers who experienced an abrupt disconnection after the new internet packages were introduced had exhausted their internet allowance for the package they has subscribed to and needed to renew the package.

He stated that while he understood their customers’ bewilderment at the disconnection, Vodafone had made several efforts to alert all customers of the changes. Tara further shared that, Vodafone had invested close to GHC 2 million in infrastructure to give customers faster internet connectivity and deliver a world-class fixed broad band service.  ‘It’s a rollout plan which will take some time to reach all areas so customers may not yet experience the improved speeds reported by others.  Our quality of service is also affected severely by issues such as cable thefts and road construction.

Addressing the complaint of a poor customer service, Tara stated that the company had streamlined its faults response system to make their response to faults more efficient, with a majority of issues getting fixed within 14 days. An online portal has also been created to enable customers apply and track their applications. Also, Vodafone has introduced broadband experts in key retail shops, to respond to queries and ensure engineers are on track with repairs.

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Tara Squire ended by saying ‘Notwithstanding factors such as cable theft and road construction which are often out of our control, but which impacts our delivery of quality service to our customers, we remain totally committed to our vision to become Ghana’s data supplier of choice.  We have ensured that we give our customers the best value for money at all times when it comes to our fixed broadband service.  We believe that these new packages are fair to all parties involved and allow us to continue to invest in the fixed broadband business and provide a world class service.’

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Celebrating 25 Years: Otumfuo Osei Tutu II’s Reign

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Celebrating 25 Years: Otumfuo Osei Tutu II's Reign

Today marks the 25th anniversary of Otumfuo Osei Tutu II’s reign as the Asantehene, the King of the Ashanti Kingdom.

The celebrations, which began with spectacular fireworks witnessed by Otumfuo himself, will culminate in the Silver Jubilee anniversary on Akwasidaekese on June 12 at Dwabrem, Manhyia Palace.

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This milestone is a testament to Otumfuo’s impactful leadership, dedication to the Asante people, and contributions to education and research as the Chancellor of KNUST.

The event is being celebrated across Ghana, with well-wishes and congratulations pouring in from various quarters, highlighting the significance of this occasion for Asanteman and Ghana as a whole.

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Mr. Beast in Ghana: Surprising Visit Sparks Excitement

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Mr. Beast

World-renowned YouTuber Mr. Beast, known for his philanthropic acts, has been spotted in Ghana, specifically in Accra and Tema, sparking excitement among locals.

His visit has led to discussions about his choice of Ghana over other African countries, with some suggesting that the country’s popularity as a tourist destination played a role.

Mr. Beast’s presence in Ghana is part of his global outreach, as he recently gifted a Ghanaian $25,000 as part of his X (Twitter) giveaway.

Read Also: Producers of 'Beast of No Nation' return to filming in Ghana, causing upset in parliament

The YouTuber has been seen exploring the country and interacting with locals, with many expressing their desire to meet him and participate in his charitable endeavors.

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Stephen Appiah to contest John Dumelo and Lydia Alhassan in MP race for Ayawaso West Wuogon

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Stephen Appiah to contest John Dumelo and Lydia Alhassan

Former Black Stars captain Stephen Appiah is set to enter the political fray by rubbing shoulders with notable personalities in the upcoming general elections.

The former Juventus midfielder is believed to be lacing his boots to face the likes of John Dumelo and the incumbent member of Parliament for the Ayawaso West Wuogon Constituency Lydia Alhassan.

While Dumelo and Alhassan represents the NDC and NPP respectively, Appiah is expected feature in the elections as an independent candidate.

This was revealed by the Spokesperson of the Ayew family Fiifi Tackie via X on Friday afternoon.

“Stephen Appiah to contest Ayawaso West Wuogon constituency as an independent Parliamentary candidate,” he wrote.

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If Stephen Appiah affirms the reported news, he will be following in the footsteps of other renowned figures in Ghana football who have indulged in politics recently.

Earlier this year, all-time top scorer of the Black Stars Asamoah Gyan was appointed as the sub-committee chair of Youth and Sports in the campaign committee of Dr Bawumia, the flagbearer of the ruling New Patriotic Party.

In acceptance of the appointment, Gyan emphasised the need to share hos ideas garnered through experience in the game.

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‘I have enough experience to contribute to sports – Asamoah Gyan reacts to political appointment
“I always ask myself, how do we create change if we don’t want to change? How do we spectate without being on the bench, and how do we score without being on the field?… All I know and will ever know, all I love and will ever love is SPORTS.” he stated.

Another figure in Ghana football who recently announced his intention to engage in partisan politics is Kwesi Nyantakyi, former Ghana Football Association (GFA).

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The former football administrator showed up as one of the candidates to contest in the NPP primaries for the Ejisu constituency following the demise of incumbent John Kumah.

However, it didn’t pan out well for the former Wa All Stars owner as he lost disappointingly.

He garnered a paltry 35 votes after close to 1,081 delegates had cast their votes in the parliamentary primary of the New Patriotic Party (NPP) held in the Ejisu Constituency on April 13.

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Rebecca Osam: A Champion for Women’s Empowerment in Africa

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In a heartfelt social media post, Rebecca Osam, Managing Director of Reflo Company Limited, Reflo’s TV, and Femme Fatale Productions Limited, has pledged her full commitment to empowering young women.

Rebecca expressed her desire to move beyond mere inspiration and instead build a deeper connection with young women, offering guidance and support to help them achieve their goals.

Her passion for women’s empowerment stems from her experiences growing up in Africa, where she witnessed firsthand the oppression and lack of opportunities faced by women. This drove her to co-found The Florence Mensah Foundation with her mother, aiming to empower African women and girls, and encourage them to recognise their worth, strength, and potential.

Through her foundation and personal endeavors, Rebecca seeks to provide a supportive platform for young women to thrive. She aims to be a relatable figure, offering mentorship and encouragement to help them overcome challenges and achieve success on their own terms.

Rebecca’s dedication to empowering young women proves her leadership and commitment to creating positive change in her community. Her efforts serve as an inspiration to others, highlighting the impact one person can have in driving gender equality and women’s empowerment.

As Rebecca continues her work, her message resonates with young women across Africa: “Anything is possible, and I am here to support and cheer you on every step of the way.”

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Caradise Ghana Car Rental Facilitates Transportation for Global Christian Forum held in Accra

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Caradise Ghana Car Rental has once again successfully facilitated the transportation of over 240 participants from 60 countries across the globe for the recently ended Global Christian Forum in Accra, Ghana.

Numerous buses hauled the various participants from the Airport to their designated hotels from the 12th to 15th of April, 2024. Participants were then transported from their hotels to the conference grounds daily for the gathering of devoted Christians from the 16th to the 19th of April, 2024.

The forum began with a vibrant, joyful worship service held at Accra Ridge Church. The Rev. Dr. Casely Essamuah welcomed participants to Ghana and to the Fourth Global Gathering, and participants spent the day sharing their faith stories with one another across the litany of differences represented. 

The forum was climaxed with a dinner and 25th anniversary celebration at the Action Chapel Internation Church hosted by Archbishop Nicholas Duncan-Williams.

After the forum, the participants took the opportunity to visit the Kwame Nkrumah Memorial Park and Mausoleum where they learnt about the great Pan-Africanist, Osagyefo Dr. Kwame Nkrumah and Ghana’s journey to inpendence.

The participants also spent a day in Cape Coast where they learnt about the millions of enslaved, dehumanised African men, women, and children at the Cape Coast Castle. Witnessing first hand how Africans were forcibly taken captive to the Americas, Caribbean, and Europe as objects of lucrative trade.

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DJ Khaled Announces Second Annual We The Best Foundation Golf Classic On June 12 & 13 in Miami Beach !

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GRAMMY® Award-winning, global megastar DJ Khaled proudly announces the return of his annual WE THE BEST FOUNDATION GOLF CLASSIC for the second year in a row.

For 2024, the mega-popular charity event expands to two days on Wednesday June 12 and Thursday June 13 in Miami, FL. Given the demand by countless superstar artists, A-list athletes, and entertainers to participate, he needed to stretch the proceedings over two days!

Once again, the event will be sponsored by Jordan Brand, and all proceeds support the We The Best Foundationand its numerous efforts to bolster education. Stay tuned for the multitude of exciting confirmed guests, and more.

Khaled created a cultural groundswell and personally appeared on ESPN’s SPORTSCENTER to break the news of the second installment of the WE THE BEST FOUNDATION GOLF CLASSIC today. Watch HERE.

Regarding the return of the WE THE BEST FOUNDATION GOLF CLASSIC, he commented, “Last year, the WE THE BEST FOUNDATION GOLF CLASSIC brought out so many friends and family to make a difference, play some great golf, and have an incredible day for a great cause. This year, we’re going even bigger, and we thank everyone for their continued support. TEE UP AND BLESS UP!”

Last year, the inaugural WE THE BEST FOUNDATION GOLF CLASSIC hosted Serena Williams, pro golfers Michael Block and Bubba Watson, Odell Beckham, JR., Shannon Sharpe, Victor Cruz, Jalen Rose, Terrell Owens, Marcus Jordan, Jeezy, Quavo, The-Dream, Swizz Beatz, Timbaland, Fat Joe, Cedric The Entertainer, Joey Fatone, and more. The foundation raised over $500,000 which benefited the enrichment of children and youth through educational programming, scholarships, and extracurricular activities.

More guests and partners for 2024 will be unveiled soon.

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