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Integrating Your Order Management System with E-Commerce Platforms: A Comprehensive Guide

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Optimized operations, enhanced customer experience, and leads from competitors are the main things you want from your order management system. Managing orders can help you in winning the trust of your customers and make them buy your products again and again. An order management system comes in handy when you have to manage orders and achieve desired benefits.

There are chances that your competitors may also be sticking to the same system to manage orders. Now you need to do something different to stay ahead of them. What about the integration of the order management system with e-commerce platforms? However, it can be tricky to integrate these two. Don’t worry! We will not leave you alone. We will guide you on how to integrate OMS with the e-commerce platforms.

Stepwise Guide to Integrate Order Management System with E-Commerce Platforms

We are here with a detailed guide for you. Let’s go through every single step so that you can integrate them successfully.

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Step 1: Understand the Integration

You can say it is the zero step as well because without understanding integration, you cannot move to the next step. You must know why you are combining these two things and what outcomes you will get. Understanding the integration process and its outcomes will help you set realistic expectations and manage the other departments carefully throughout the process. It will lead to seamless integration as well.

Step 2: Selecting the Right E-commerce Platform

Usually, it is suggested that you need to choose the right OMS and e-commerce platform. As you have been already using the order management system to manage orders, you have to focus on choosing the right e-commerce platform. The question is what is the right E-commerce platform for this integration? The answer is pretty simple, a platform that can easily integrate with OMS is the right option. Pay special attention to this step, otherwise, you may not even be able to start the integration process.

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Step 3: Integrating APIs

Almost every advanced e-commerce platform offers Application Programming Interfaces, commonly abbreviated as APIs. These APIs allow numerous systems to communicate seamlessly with each other. As a result, these interfaces can initiate the integration process. During integration, your OMS has to leverage these APIs for a seamless exchange of data.

Step 4: Data Mapping

As a business owner, you have a lot of data related to orders and customers. Apart from that, when you have implemented an order management system in your firm, you have access to historical data as well. However, not all this data is required to be shared during the integration. So, the next thing you have to focus on is data mapping. 

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It will allow you to map data fields between OMS and the e-commerce platform. These maps promote useful data transfer only. Customer information, products pricing,  inventory levels, products data, etc. are key types of data transferred through these fields.

Step 5: Syncing Inventory

Inventory has to play a key role in both order management and your presence on online platforms. Without effective warehousing, you cannot manage orders successfully. Similarly, you have to show the exact level of available stocks in your store on e-commerce platforms. This will be possible only when you sync the inventory during this integration.

As a result of this syncing, orders management will improve. Only controlled orders will be received and delivered to maintain inventory levels. Apart from that, real-time stock levels will be shown on e-commerce platforms. This syncing not only helps you in this integration, but getting improved benefits as well.

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Step 6: Integrating the Payment Gateway

When you are integrating OMS and the e-commerce platform, you have to ally with the payment gateway as well. It will promote online payments. When you have set and integrated a payment gateway, the chances of errors when your customers pay will be zero.

Final Thoughts

This guide can help you in integrating the two platforms. Demand forecasting before starting this integration can give you an idea about the future of your sales and enables you to complete the whole process before peak season. As a result, you can get maximum benefits. Once the integration is done, make sure to test it thoroughly.

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